Highlights:

* Dedication to Continious Improvement

* Dedication to Client Responsiveness

* Commitment to Rewarding Relationships

* First Stop / One Stop Research Solutions

* An Enviable Performance History

Most Recent Commendations:

"I want to say straight off that I a so happy with how you did. I have to thank you for your help on this difficult study. You are the field I will go to for my future needs in Australia."
- Research Technologies LLC


 "AFS's key strengths are responsiveness, ability to meet tight timeframes and cost competitiveness.  They provided a lot of good advice to help improve the efficiency of the research."
- Narelle King  environment.nsw.gov.au


"My expectations are high - but they have been consistently met - hence I am very satisfied."
- Opus Reach


"Overall, I've found an excellent enthusiastic hard working team."
– Buzz Study


"In all my dealings with AFS, I have always had an  exceptional response time to any quote request that I've made. This NRL project was no exception."
– Neville NRL Finals


"AFS is and will always be our first stop when it comes to outsourcing a project."
- Enhance Management


 "AFS continues to be a reliable and responsive (particularly in terms of meeting deadlines) provider of fieldwork service.
– Service One Branding Research

"Another fabulous year! AFS is my role model field house partner!!  Looking forward to another fabulous year in 2011"
– Australia's Premier Financial Serivces Researcher

"Thank you for completing this project over the last two years."
- Tourism WA

"I really appreciate the work that AFS put into this project. I know it was a difficult one, and in the end they managed to achieve what was required. Overall though I am very happy with how the project turned out and would definitely work with AFS again."
- Acumen Fieldwork (International Medical Specialists)

ISO Customer Satisfaction Report

To ensure we are on the leading edge of quality, consistency and performance, AFS requests all clients to complete a post-project review and interrim satisfaction tests.

The lastest results prove AFS is a strategic and highly valued partner:

Which of our services do you use?
       
Face to Face and Observation Fieldforce             24.3%

Mystery Shopping and Observation Fieldforce     10.8%

Focus Group Recruitment                                      10.8%

Medical Specialist Division - Multimode                 8.1%

CATI SME Business Decision Makers                   27.0%

CATI Interviews from Customer Lists                      40.5%

CATI for Random Social Studies - GVT                 24.3%

Online Studies and Panel Access                           8.1%

Data Entry and Data Processing                             8.1%

CATI to reach CXO Decision Makers                     13.5%

Other                                                                       10.8%

How would you rate your level of satisfaction with AFS compared to your other providers?                 
                                                       "Well Above The Average" 

Customer Responsiveness                           83%            

Quality/Confidence in Results                         84%            

Professionalism in Project Management          83%            

Assisting you in meeting Timelines                 88%            

How likely is it that you would recommend AFS to a friend or colleague?         

Already have        44.3%

Very likely            49.7%

How likely are you to continue doing business with us?        

Very likely           89.4%

 

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